Spanish car sharing giant cabify chooses talkd

  • Detail

Spanish car sharing giant cabify chose talkdesk automated call center

CTI Forum () news on June 8 (compiler/Yang Yi): the popularity of mobile devices and the advanced installation of networks have increased the number of users of mobile hr15t applications around the world. Cabify, a mobile company in Spain and Latin America that provides driver services for consumers and businesses, recently increased its product sales with the help of talkdesk

with cabify, businesses and customers can book and manage trips to and from their destinations through an easy-to-use mobile application

talkdesk will provide driver call center services including voice and automation services, so that the company's call center agents can provide the best support for the growing driver network

Launched in 2011, cabify has created a huge channel for drivers to start their own businesses in its networks in eight countries around the world in Latin America and Europe, which move up and down with the rotation of the lead screw

after covid-19 was closed and remote agent transfer in 2020, the company realized that they needed a more powerful call center solution so that its agent team could easily obtain the tools they needed at any workplace

the company has a major contact center in Colombia and seats in Chile, Ecuador, Peru, Mexico, Spain, Argentina and other Latin American regions

talkdesk's voice options, configuration, and automation capabilities increase the flexibility between agents and drivers, and make faster problem resolution and response time possible

Monica rroquin, the global head of cabify Global Contact Center, said: we have to face and overcome the biggest challenges of last year, such as realizing remote work for our seats and providing support to international customers from multiple locations

talkdesk's technical flexibility enables us to respond quickly in difficult times, including unexpected increases in quantity - and always maintain excellent quality and service levels

statement: All Rights Reserved. Non cooperative media are not allowed to reprint

Copyright © 2011 JIN SHI