Spanish car sharing giant cabify chooses talkd
2022-10-23- Detail
Spanish car sharing giant cabify chose talkdesk automated call center
CTI Forum () news on June 8 (compiler/Yang Yi): the popularity of mobile devices and the advanced installation of networks have increased the number of users of mobile hr15t applications around the world. Cabify, a mobile company in Spain and Latin America that provides driver services for consumers and businesses, recently increased its product sales with the help of talkdesk
with cabify, businesses and customers can book and manage trips to and from their destinations through an easy-to-use mobile application
talkdesk will provide driver call center services including voice and automation services, so that the company's call center agents can provide the best support for the growing driver network
Launched in 2011, cabify has created a huge channel for drivers to start their own businesses in its networks in eight countries around the world in Latin America and Europe, which move up and down with the rotation of the lead screwafter covid-19 was closed and remote agent transfer in 2020, the company realized that they needed a more powerful call center solution so that its agent team could easily obtain the tools they needed at any workplace
the company has a major contact center in Colombia and seats in Chile, Ecuador, Peru, Mexico, Spain, Argentina and other Latin American regions
talkdesk's voice options, configuration, and automation capabilities increase the flexibility between agents and drivers, and make faster problem resolution and response time possible
Monica rroquin, the global head of cabify Global Contact Center, said: we have to face and overcome the biggest challenges of last year, such as realizing remote work for our seats and providing support to international customers from multiple locationstalkdesk's technical flexibility enables us to respond quickly in difficult times, including unexpected increases in quantity - and always maintain excellent quality and service levels
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